Frequently Asked Questions

Welcome to the KEEKS FAQ — your go-to guide for everything you need to know before (and after) peeking through your new pair of KEEKS.

Orders & Shipping

Where do you ship?

We currently ship throughout the U.S. and select international locations. If your country isn’t available at checkout, contact us at hello@keekseyewear.com — we’ll do our best to get KEEKS to your doorstep.

How long will my order take to ship?

Orders typically ship within 1–3 business days. Delivery times vary based on location and shipping method chosen at checkout. Once your order is on its way, you’ll receive tracking info via email.

Do you offer expedited shipping?

Yes! Expedited and express shipping options are available at checkout. If you need your KEEKS in a flash, we’ve got you.

How do I track my order?

As soon as your order ships, you’ll get an email with tracking info. Can’t find it? Check your spam or reach out to us at hello@keekseyewear.com.

Returns & Exchanges

What’s your return policy?

We want you to love your KEEKS. If you’re not feeling the fit or the vibe, you can return or exchange unworn items in original condition within 14 days of delivery. Final sale items are not eligible.

How do I start a return or exchange?

Email us at hello@keekseyewear.com with your order number, and we’ll send return instructions. Easy as that.

Are returns free?

Return shipping is on us for domestic exchanges. For refunds, a small shipping/restocking fee may apply.

Product Info

Are your lenses polarized?

Yes — many of our sunnies come with polarized lenses for maximum glare reduction and UV protection. Each product page will list lens features.

Do you offer prescription lenses?

We're working on it! Currently, KEEKS frames are non-prescription, but they can be fitted with Rx lenses by most opticians. Stay tuned — prescription options are on the horizon.

What materials do you use?

We craft our frames using premium acetate and lightweight metals designed for comfort, durability, and timeless style.

Do your glasses come with a case?

Yes! Every pair of KEEKS comes with a protective case and cleaning cloth —because your frames deserve nothing less.

Warranty & Repairs

Do you offer a warranty?

Absolutely. All KEEKS eyewear comes with a 1-year limited warranty covering manufacturing defects. Accidental damage or wear-and-tear isn't covered, but we’re always happy to help.

Can you repair my KEEKS?

If something’s gone sideways, shoot us a message. We’ll do our best to repair or replace, depending on the issue.

General & Contact

Can I change or cancel my order?

Once placed, orders process quickly — but email us at hello@keekseyewear.com ASAP and we’ll try to make changes before it ships.

How can I contact you?

You can reach us anytime at hello@keekseyewear.com and we’ll respond within 1–2 business days.

Do you offer wholesale or collaborations?

Yes, we love partnering with cool people. Drop us a note at collab@keekseyewear.com with your ideas.

Returns

What’s your return policy?

As long as items are in their original condition and packaging, we accept returns within 30 days of delivery. Returns will be refunded to the original method of payment or store credit (if requested). Mail-in and in-person Happy Bar returns have a shipping label fee, which is waived if you choose a store credit refund.

Store credit is issued and available to use as soon as your return is dropped off at a Happy Returns location, or received by our returns team if you choose to mail-in your item(s).

Return Fees (waived if you opt for store credit): Regular sunglasses and accessories: $5.99.

Please note: Shipping charges and Green Shipping Protection are non-
refundable.

Can I exchange an item I purchased?

We don't offer exchanges, but we do offer free returns for store credit. You'll receive a gift card that you can use to purchase something you like better. If you have any questions, feel free to reach out. We're here to help!

Still have questions?

We’re here for you. Reach out at Info@keekseywear.com — no bots, just real humans who love eyewear.